We hope that you love your product, but in the event that you don't, please email hello@ohsochicdesigns.com within 14 days to begin your return process. Products must be in brand new condition. We can not accept returns for items that have been used or worn. Returns are also not accepted on custom items. You will receive an email with instructions on the next steps to take for your return. Customers are responsible for to cover the cost of shipping for returned items.